Your comments

Hi Andrea,

There must be some mistake. We do not sell our extensions on Amazon. You are welcome to email [email protected] with the full link (not a shortened link) of what you bought so we can explore this further.

God bless,

Tim

Awesome thanks!!

Hi Eugene,

Thank you for your message. This sounds like a server issue of some kind. 'Error' is not a standard Joomla message, which tend to be more informative. You'd need to check that your /stageit/ directory can be accessed, and that /stageit/index.php and /stageit/administrator/index.php can run (usually they'll need 0755 permissions). But it's very hard to diagnose this specific issue from your description - so for more specific support please email me directly by replying to this email, or using the Contact Form on the site.

Thanks & have a great day!

Barnaby Dixon

Hi Robert

Thank you for your message. This sounds like a JQuery conflict of some kind, since the buttons are driven by jQuery. I am not aware of any outstanding compatibility issues, but in the past we had an issue where NoNumber was overriding the Joomla framework and caused a conflict with HTML 2 Articles, so the solution was turning off the NN framework while you run your import. If you do not have NN installed, please send me a login and I will diagnose what is happening for you

Thanks & all the best, Barnaby Dixon

Hi Frank,

The issue is to do with the custom htaccess redirects on your system - I have sent you an email separately with additional details.

Hope that helps! Sorry for a slower reply today - Saturday here :-)

All the best & have a great weekend, Barnaby

Hi Ron,

My apologies, I was travelling today without the ability to reply to your message. I have now replied via private email.

Sincerely, Barnaby Dixon

Hi Danny,

Thank you for your message. Please could you confirm which component you are talking about? Thanks!

Barnaby

Stage it

Hi Danny,

Then yes :-) StageIt is compatible with everything. If it works with Joomla 3, it works with StageIt. There are no limitations

All the best, Barnaby

Great one last question.

Does it work with a local environment? or does it need to live on the same server as the productions site?

Also how would it work if you have different developers work on the site?

Hi Danny,

StageIt needs to work on the same server as your live site. If you have developers working, it's best they work on the staging environment, rather than the live, so changes can be tested before they're made live.

All the best, Barnaby

Good morning - thank you for your message, and apologies for not getting back to you yesterday. I really appreciate your feedback, specifically on the issues alongside your extensions. I have sent a full refund, but if there's anything else I can do for you just let me know

Sincerely, Barnaby Dixon

Thank you Barnaby. Much appreciated and very nice to see a company that stands by its guarantee.

I am truly sorry it did not work for me but if you manage to get it working for all extentions I will be happy to pay again.

Hi Markus,

1 - Yes all my software comes with a User Guide which is a pdf containing step by step instructions, as well as detailed images and illustrations.

2 - Yes I do accept bitcoin, which you can buy at coinbase.com. If you would like to pay this way please let me know exactly which extension and version you want, and I will send you a bitcoin invoice, which can be paid with any debit or credit card, or with a bank deposit

All the best, Barnaby

Hi there,

MigrateMe Plus is for upgrading or migrating old versions of Joomla to 3.7. It's not able to copy a site from one server to another. I would suggest the easiest way of doing that is to zip everything and upload it to the new server, and update your configurations.

All the best, Barnaby Dixon

Hi there,

You are free to use MigrateMe Plus on all your sites for just the one price.

All the best, Barnaby Dixon

Hello Corinne,

Thank you for getting in touch.

This is quite strange - I don't know why you would get that message. It's not a message that's in MigrateMe, it is being generated by something else.

You have done exactly what you need to, so normally it should have worked perfectly. I think that the migration is being interrupted somehow.

Could you send me a login and the data for migration, and I will check what is happening for you? You can reply to this as an email rather than writing a comment, so you can attach the data that way.

Cheers & all the best, Barnaby Dixon

Hi there Steve

Thank you for getting in touch.

Without more information I'm afraid I don't know what might be happening here. It sounds like a javascript conflict, but I am not aware of any conflicts with other third party extensions.

Could you send me a login and I will try to run the migration for you?

Thanks & all the best, Barnaby Dixon

Hi Barnaby

Not to sure why I called you David, my apologies.

Just to clarify it's a Joomla 2.5.28 migration to 3.5 that has many problems and I need some assistance.

Regards
Paul

Hi Paul

Thank you for getting in touch

The first thing to check would be your file and folder permissions which you can check in Administrator > System > System Information > Permissions. If there's anything marked red, make sure the permissions are changed so that they are marked green. Usually this would mean changing the CHMOD permission of the relevant directory to 0755 or 0777

The second thing to check is in Extensions > Manage > Warnings. If there are any warnings or messages displayed, resolve those and it should do the trick.

I hope that helps - if not, or if I can help with anything else, please let me know - I'm always here to help out.

All the best, Barnaby Dixon

Hi Kristina,

The trick is to install MigrateMe on a brand new, untouched Joomla 3 system. Once you've run the migration, you can then install the latest version of each other extension.

There's a User Guide available as part of the package :-)

All the best, Barnaby Dixon

Hi Frans

Thank you for getting in touch.

Most likely, the backup is too large for your server to accept. Please check that the backup is smaller than the maximum import size mentioned in the compatibility checks.

If the backup is too large, please rename it to insert.sql.gz and then upload it to /administrator/components/com_migrateme/

Migrate Me will then allow you to continue with the migration as normal.

Please check the User Guide for more information on this.

I hope that helps! If you continue to hit this error please send me a login and the database for migration and I'll check what is happening

Thanks & all the best, Barnaby Dixon

Hi Barnaby,

Thanks for the reply.

Yes, I tried to use the Gzipped method as well. It is not working as well.

But yes, I think you are right. Most likely, the backup is too large for our server to accept.

However, according to the compatibility check from the component, it says that available memory is 256Mb. But my sql (and gzip) file is only 18Mb.

In any case, what should I do next? Would you be able to advise on how to increase the memory size somehow?

Regards,

Frans

Hi Frans

The key check is "Maximum import size" (not memory). Often a maximum import size is as little as 2Mb.

Please check the User Guide for information on how to increase your maximum import size, if you need to, as there are a range of different ways to do this. The best way is to change your PHP configuration to increase the max_upload_filesize and post_max_size variables - usually you can do this with an email to your server admins

All the best,

Hi Cal,

Thanks for getting in touch.

The way Migrate Me works is quite different to Migrate Me Plus - which it needs to be due to the very different Joomla 1.5 and 2.5+ frameworks.

So to use Migrate Me, you need to install it on either a Joomla 2.5 system or a 3 system, which will be the 'target' for your migration.

Then, you need to get the Joomla 1.5 data - I recommend through using DataSafe Pro - and follow the Migrate Me instructions to complete the migration.

I hope that helps - please let me know if I can help out any more at all.

All the best, Barnaby Dixon

Hi Herbert,

I have never seen this problem before... but I have a few thoughts as to what it might be

Please check to see if you have a .htaccess file in place on the root folder, and if so, disable it to see if it corrects the issue.

Alternatively please ask your server host for assistance. There will be an option to limit the maximum redirects, and it's possible that the option is set too low.

Thanks & all the best, Barnaby Dixon

Hello Barnaby,

thanks for your input.

No, htaccess can not be the problem. Problem still persists, even without .htaccess activation.

What we have found out yesterday evening is the following:

Our template (which is a Joomlart -based template) has a moo-menu integrated menu mechanism integrated. We 'suppose' that this might be the issue.

On changing to another template (Joomla Standard template, for example 'Protostar', everything goes fine.

That leads us to the conclusion, that parts of the specific code in the index.php of that Joomlart-template leads to those problems.

Please advice.

Kind regards,

Herbert

Hi Herbert,

Thank you for your update.

If you change to a standard Joomla 3 template, (Protostar) does the problem disappear completely?

It sounds as though you have a problem with the template. I would contact the template vendor directly and ask them for assistance.

All the best, Barnaby

Hello Barnaby,

yes, as you are supposing correctly, with protostar template, we do not face any errors so far. Which means in concrete: migrating also our old template to (probably protostar). Costs quite a lot of time but in the end we will have then a 100% compatible template. Thanks anyway for your assistance as well for your really great tool! Best regards, Herbert

Hi Herbert,

No problem. Now that you know for sure the problem is the template, I would ask your template vendor for an update that is Joomla 3 compatible... it should save you a lot of time!

Anyway I'm glad that you found the root of the issue.

All the best, Barnaby Dixon

Hi there

Thanks for your comment.

Please ensure that your Joomla cache is OFF while you run NetSukii, to ensure that your settings are correctly saved and are respected.

The TITLE of the articles is usually set in your Joomla configuration; is the one in the frontend identical to the one in the Articles Manager?

If you have further questions please contact me directly at support at php-web-design.com for more detailed support.

All the best - Barnaby Dixon

Hi there Paula

Thank you for your email.

You might need to restart your server if this is a WAMP/XAMP or local install on your computer.

Alternatively it's possible that your server has restricted the max file size to just 10Mb.

You could try using the example.htaccess file in /administrator/components/com_migrateme. You'll need to copy it to /administrator/ and rename it to .htaccess to take effect.

I hope this helps.

Hi Janet

I'd recommend that you set up your new Joomla system as a testing environment. Then double check that everything works, and if so, migrate the latest data set and go live.

All the best - Barnaby Dixon

Have you tried using Datasafe?

http://extensions.joomla.org/extensions/access-a-security/site-security/backup/20003

Hi Gavin,

Thanks for your question. I am guessing that you must have changed the plugin settings AFTER the video was imported?

Any plugin settings will only affect videos that have not yet been imported. You'll need to delete all video articles, and also delete them from the trash, then they'll be reimported with your new saved settings.

All the best - Barnaby Dixon

Hi there Martin,

Thank you for your question.

If AJAX is not enabled on your server, it won't be able to process your database. AJAX is used to avoid timeouts and so forth.

In 99% of cases the AJAX is not working due to a server misconfiguration in the .htaccess. If you temporarily disable your .htaccess file (just rename it) it should resolve the issue.

If not, please ask your server admins why the AJAX file isn't working. As a test, try to access /administrator/components/com_migrateme/ajax/checkAjax.php in your browser. It should say 'Bad Access' if it's working, but if it's not, you'll have a server error.

I hope that helps.

All the best - Barnaby Dixon

Hi David,

Please check that your system is AJAX compatible. You can check this with the AJAX check in the Compatibility Check box.

All the best, Barnaby Dixon

Hi Rodion,

Yes you can absolutely check Migrate Me works on your localhost. You will be able to reinstall Migrate Me on a remote site if you need to.

Your redirects will all be captured and should work correctly. I am assuming you are using a SEO component such as SH404Sef?

Please let me know how your experiments progress, or if I can help you further.

Thanks & all the best

Barnaby Dixon

Hi Stephan,

Thank you for your comment. Which website are you trying to import? I will investigate - there is perhaps a .htaccess redirect that's preventing the pages from being captured.

Thanks & all the best - Barnaby Dixon

Hi Alfred,

The upload limit for most PHP environments is just 2Mb. Please ensure you increase max_upload_limit and post_max_size to 16Mb in your php.ini file, and the migration will work correctly.

Also please ensure your memory_limit is set to 128Mb or above, so that your Joomla system has enough memory to process the migration.

Thanks & all the best - Barnaby Dixon

Hi there Don,

Thanks for your comment. I actually answered Gary directly via email - I hadn't realised I didn't also post my response here.

Both NetSukii and HTML 2 Articles have inbuilt methods for extracting parts of each page. HTML 2 Articles lets you tell the engine which ID contains your content, and then extracts it and uses W3C validation to ensure that the resulting Joomla article is valid HTML. NetSukii spiders your website and allows you to select from a drop down the ID or class that contains your content - on both a site wide and a page by page basis.

I hope that answers your question - and thank you for raising it.

All the best, Barnaby Dixon

Hi David,
Do you have the creation date defined anywhere in the pages you are trying to import? Please email me separately with an example of a page you're importing and I'll see if I can set this up for you.
All the best,
Barnaby Dixon

Hi Jeff,
Thanks for your inquiry. Since DataSafe is a database backup engine, the backup transfer only transfers your database - so you will also need to copy your Joomla files to your new system using FTP. My apologies for any confusion.
All the best,
Barnaby Dixon
PHP Web Design

Hi there Gary,

Yes - this is a huge part of the functionality. Under the W3C Validation tab, you should see a box called Content ID. If you put the ID of your content div in this box, which in your case would be pagecontent, it'll ONLY grab the content you want to keep.

All the best,

Barnaby