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SUPPORT REQUESTS
If you are emailing with a support request, please use this form to email me with details of any problems you are experiencing. It would also be very helpful for me if you could set up temporary FTP and administrator access so I can see the problems for myself - this will help me resolve them much faster.
HIRE ME FOR YOUR PROJECT
If you would like to discuss a project, get a quote, or hire me on a day-rate, please use the form below to get in touch initially. I will reply directly to discuss the role further. Thank you.
IMPORTANT NOTE
I can usually answer emails within 2-3 hours during UK office hours (Monday - Friday, 9am - 5pm, London time). Emails do sometimes go missing though, and my replies are sometimes bounced from full or incorrect email boxes. So if you haven't received a reply within 24 hours, please post a note in the comments form below, perhaps with an alternative email address, and I'll get back to you that way. Thanks!
EMAIL FORM
If you haven't received a reply within 24 hours, leave a comment here!
Always this error:
Migration failed!
Error details:
Status:500
Error response:
Error: 0 Class 'ZipArchive' not found
Hi Roberto,
I've seen this one before and it happens at the 80% point in the MM4 process. The php-zip module for the version of PHP that you are using is not activated.
If you do not have access to change the server settings you need to ask your host to turn on the "phpXX-php.zip" (where XX is the PHP version - ie 74, 80, 81 etc)
Now having said that, I'm no server genius so keep me posted on this so I can add whatever the solution is to my repertoire of help solutions - but I think you will find this is the cause and the cure. And if you are still stuck after let me know ([email protected]) and I'll try to help.
God bless,
Tim
Hello.
I sent email from this website but no reply.
I get error below when trying to install Migrateme 4. Please advise:
================
Table '###_###.mdma_updates' doesn't exist SQL=TRUNCATE TABLE mdma_updates
Hi Musa,
We were experiencing some issues with our contact form and messages were not being delivered. It is fixed now, but your message was probably from before the fix and we did not get it.
This error makes me suspect that something about your Joomla 3 database is not right and installing MM4 has brought this to light.
I would be very happy to log into your site and take a look if you email me super user access to your admin area and also the login for your web hosting account as I may have to look at your database as well - [email protected]
I feel very confident I can get this fixed for you so you can proceed with your migration!
God bless,
Tim
Everytime I sync to live the images are missing on the live, but I see all the images on staging. I have already set "forced" to yes. Still the images do not show in Live. I need help. I have emailed you about this sync issue earlier this week. Please contact me.
Hi Geoffrey,
I just looked and I don't have email from you in my inbox. Did you send it to [email protected]?
Please try again sending you email to that address again, and perhaps send a copy to my ti[email protected] address just in case something odd is happening.
God bless,
Tim
I used your contact box
Hi Barnaby
I wrote two times already and got no response. I have problems to go live on an Apache server. Neither the old nor the new site worked afterwards. Only with effort we could restore to a previous state with both versions. But, the initial backup is not there anymore. Now, I am afraid to try it again.
Meanwhile, I created a backup of the new site and restored it on another server. I changed htaccess and configuration.php, but unfortunately, some components do not work now anymore. I need help urgently... please.
Best
Antje
Hi Antje,
I think your being in Europe and my being on the left coast of Canada had our time zones play into my not seeing your emails quickly. But I have replied to them and am watching for your next answer.
God bless,
Tim
Hi,
Is it possible to merge two joomla! with “MigrateMe 4”?
I want to export a joomla site! and then the importer in a menu from another joomla!.
Thanks,
Hi Pierre,
Tim Davis helping out with support.
Unfortunately you can't do that with MigrateMe 4. MigrateMe 4 creates a staging area for testing a Joomla 3 to Joomla 4 migration for one site.
God bless,
Tim
It's noted, thank you.
I performed the migration from joomla 3 to Joomla 4.. The component says it was successful And when I go to log in the admin it does take me to the site but with no style sheet it's all white Would just text links. please advise
Hi Carl. It was great meeting you, looking into this issue and talking Joomla! For anyone else reading this comment and wondering about the cause, it turned out that Akeeba Admintools was running on the live site and preventing access to the staging area folder that MM4 had made. Temporarily removing Admintools while the migration process and work is begin done is a good solution.
Hi there. Have an old site working fine on J2.5 and php 7.4.
ISP upgraded to php 8 and not allowing to go back to 7.4
Ever since then the site is not accessible front end and back end. I need help to upgrade the joomla version - willing to pay a liminal fee.
Please assist urgently. I have used migrate me + previously - not sure on which site though....... Thanks
Hi BH. I really don't understand why hosting companies do that.
I see you have also emailed the support address, so I will reply to you there and get some info from you so we can get you going.
God bless,
Tim
Has someone else had this issue with SEO in Joomla 4?
404 - Category not found
Thank you!
Hi Joe,
I'd be happy to help if you email me some more details. Perhaps we could hop on a quick video call and you could show me where this is happening.
I hope to hear from you soon!
Tim
Hi Barnaby,
We migrate to 4 and now we have an error in our front end 0 - Undefined constant "T3_PATH" can you help us.
Thank you
Victor
Hi Victor,
Tim Davis here helping with support. I suspect that error is telling you your template is not J4 compatible. Do you have a T3 framework template or extensions installed?
I would be happy to log into your site and have a look if you email me the super user info for your J3 site. [email protected]
I figure how to fix the error.
Thank you
But after the migration the mail stop working and I have a hard time trying to find a sulution
Hi Victor,
I would be very happy to help and look at this for you. Please email me and give me more details of what is happening, and if you send me the super user login for your live site (so I can log into both your live site and MM4 site) I will have a look too.
Tim
I’ve run MM4 multiple times in every configuration and it fails every time at 75%. I have sent the details via email and would really appreciate a response
Hi Jim,
Tim Davis here helping with support. I haven't received any info from you yet, but will certainly be happy to help you with the issue you are dealing with!
Would you resend your info to [email protected] and I will look right at it!
Maybe even reply here when you have done that so I can make sure things are flowing as they should.
Tim
Hi Tim,
I've sent a copy of the error log and the configuration settings to the support address
r/
jim
Hi Barnaby,
I purchased via Paypal yesterday the Migrate me 4 silver level.
When I enter my email in the download box this is message:
You do not have any available downloads. Please check your email address.
I haven't received an email, please advise correct procedure or if you have received the payment. Our Paypal shows the payment was processed.
Many thanks!
Sandra
Hi Sandra,
I've responded privately to confirm your registered email address.
Best regards
Thanks Barnaby!
Hi there Barnaby.
One question if you have a large site with a lot of files and db and you want to remove one backup it take ages.
ie
"Your backup is being removed.
Please wait while your backup is deleted.
Removing your backup: ../ "
Can you not make this delete process much faster?
As now its terrible slow and almost impossible to use..
thks
Hi there - please ensure you have the latest version of StageIt installed.
Best regards
Well it doesnt help I use the latest version. Is there any new version release now for Joomla 4.2.4? the include and exlude for data objects is very time consuming to set up.
I have a server with 256GB ram and 174TB disks and 2 super Exenon cpus so I hope this helps.
The site is large and I relly want to set up Stageit with Akeeba in dev combination system. :(
Hi Barnaby,
I sent you a email several days ago inquiring if your MigrateMe Plus can migrate my Joomla website, but have not received your reply yet. Your MigrateMe Plus migrate my website from Joomla 2 to Joomla 3 successfully. Thank you.
Best wishes,
Xiong
I am considering migrate the website from Joomla 3 to Joomla 4 with PHP 8.
Hi there - you'll need MigrateMe 4 from: https://www.php-web-design.com/Joomla-Components/fool-proof-migrations-from-joomla-3-to-joomla-4-x.html
Hope that helps! Barnaby
Hola Barnaby
Could you please upgrade MMP Upgrade to v3.9.23?
Thank you
Tom
Hi Tom,
MigrateMe Plus is now updated to version 3.9.23
All the best, Barnaby
Thank you for the quick response and great support.
We are happy that we found this perfect working tool!
All the best
Hendrik
I want to remove (or change) all the -2's appended to the aliases. Is there a way to do this in bulk?
Good morning,
The -2 appended to aliases is to avoid duplicates. Aliases must always be unique in Joomla 3. You can remove them via PHPMyAdmin but this will mean the assets table gets corrupted - so I'd recommend not. Instead, delete any duplicates from your menu table, and ensure any aliases in the menu table are unique...
Regards, Barnaby Dixon
Hello, I sent you a message several days ago asking for help and have got no reply. I'm trying to get Netsukii working on my Joomla installation using the Helix3 framework which may modify the core joomla article files (there are additional blogging options). I'm not sure if this is the problem, but I can't import any articles. There is no error given, just no article is produced.
I purchased the extension last weekend under my boss' name and credit card (DaSilva)
Hi there,I did reply...please check your spam or else provide an alternative address for me to resend the message? Regards, Barnaby Dixon
I sent an email about purchasing your Search and Replace Joomla extension. I purchased it on a corp card which doesn't match my name and email (belonged to my boss).
I missed the download link for the extension. Can you please provide. I sent you the receipt info in the contact email already.
Thanks,
Tim
Hi Tim
Thanks ... I did reply, and again today to your other email, not sure if you are receiving my replies? If not please send me an alternative email address and I'll reply there. Thanks!
I wrote two times and asked a question, but still there is no response.
Hi there - office hours are 9am to 5pm Monday to Friday... Your question was sent on Sunday, so I replied this morning.
Have a great day!
Hi Barnaby,
we would need to migrate a 1.5 site based on an old Enmasse component with lot of customization done there. So we do not expect that any newer version of that component could be used, but we would need to upgrade the component itself to be compatible with Joomla 3.X. Could we get a support from you if there are problems with the migration?
Best regards,
Igor
Good morning Igor,
Thank you for your message. With regards to migrating your data, no problem, but if there are issues with your third party extension, I can give you a quote for upgrade.
Sincerely, Barnaby Dixon
Having problems accessing the /stageit section of the website. Redirects to the main site URL. Please help.
Hi there Ricardo
The issue is likely to be either:
- Your /stageit/configuration.php has the live_site variable set to the live site (usually you can leave this variable blank)
- Your /stageit/.htaccess configuration is redirecting you to the live site (if you have RewriteBase / in the file, change this to RewriteBase /stageit/ )
- Your /stageit/ cache is pointing to the old site. If you clear the stageit cache (and any third party caches such as with a Gantry Template) it should correct this
I hope that helps! All the best, Barnaby
Hi,
Could you please confirm below.
1. Is this extension is only for one time installation and migrate site?
2. Is this work for our joomla version 2.5.8, as we are getting below error while update.
Warning: Database is not up to date!
Database schema version (2.5.9) does not match CMS version (2.5.8).
3. Will you provide full support till we complete full migration with menus, articles, content and latest plugins and extensions.
4. Whom can i contact directly while migration after we buy this extension.
Regards,
Inayath
Hi there, thank you for your message.
1 - you are free to use MigrateMe on as many sites as you have. The license is per user, not per system.
2 - You would need MigrateMe Plus to migrate Joomla 2.5 to the latest version ... and yes it would fix this issue.
3 - Yes I always provide full support as needed :-)
4 - You can contact me directly via the Contact form (or even reply direct to this email address) if needed.
All the best - Barnaby Dixon
Hi Barnaby,
since a few month we use Stagelt Enterprise for a really good customer. It is working very well. Compliment for such an excellent extension.
Kind regards
Andreas
CID Media GmbH
Business Director
Thanks Andreas!
Hi Barnaby,
I just wanted to drop a note and thank you again for your services in restoring our site after a catastrophic failure.
After I had spent many hours trying to resolve the problems, I decided it was time to call in the "Big Guns" and you were the obvious first choice.
Thank you for all of your help and considerable expertise!
Thanks Ed! A pleasure working with you
This extension save me literally weeks of hand rewriting of code. I just used it to change over 300 pages. I need to clean up inline code in order to clean our new website code.
Thanks again! This was worth twice the cost.
Hi!
Yesterday I filled the form but haven't received an answer nor see my post in this page.
We are interested mainly in upgrading the visuals and functionality for the buyer in our VirtueMart store on the website, and would like your professional opinion.
Do you SINCERELY think it is better to upgrade the whole Joomla (from 2.4.8 to 3.x), or will it suffice if just implement a professional Virtuemart template?
Thanks and waiting anxiously for an answer!
Andres
I meant from Joomla 2.5.8
Hi there Andres,
Thank you for your message. Joomla 2.5 is no longer updated, so any security bugs that are discovered will not be patched. I would suggest to immediately upgrade to Joomla 2.5.28, which is the latest version of 2.5 available, and patches many security bugs.
After this, if you decide not to upgrade further to Joomla 3, I would advise having a full backup of files and data stored offline, so that IF you are hacked, you can easily revert to the backup. But yes, I would advise very seriously looking into upgrading to Joomla 3, since it is now stable and actively updated for security and functionality.
All the best, Barnaby Dixon
Hi Barnaby,
Looking to do several Joomla 1.5 to 3.7 migrations, the one that is concerning me most vas a virtumart installation. Will MigrateMe migrate the virtumart install.
I think it will, but can you confirm that I setup a clean J3 environment, restore the J1.5 backup, and then install the latest virtumart into J3??
Regards
Tony
Hi Tony
Thank you for your message. With Virtuemart, it's reasonably easy. The way forward is:
- Install Joomla 3 (with no demo data or other third party extensions)
- Install MigrateMe on Joomla 3
- Migrate your full system as normal, including all virtuemart data
- When migration is complete, install Virtuemart 3
- Open Virtuemart, and then open Tools > Migration and click Start Migration to complete the migration process
- Finally copy over your original images folder to the new system
All the best, Barnaby Dixon
Thank you for your reply, one issue that I didn't know at the time is that the version of Virtumart currently in use is 1.1.9. from what I have been reading it is not possible to go directly to VirtuMart 2 or 3. (https://docs.virtuemart.net/tutorials/installation-migration-upgrade/77-upgrading-vm1-to-vm2.html)
Can you confirm that MigrateMe would work (I1.5.26 with Virtumart 1.1.9 to J3.7 VM 3.???). Obviously I'll be testing the migration elsewhere before the live site gets migrated.
Hi again Tony,
The move from Virtuemart 1 to 2 is a migration, but it should work fine with the method I described earlier.
MigrateMe will migrate your data yes, just run the migration as normal on Joomla 3, and then install VM 3, and go to Virtemart > Tools > Migration and click Start Migration to complete the process
I hope that helps - all the best, Barnaby Dixon
Hello, several hours ago I have sent you a message using the contact form; have you received it?
Best regards
Alex
Hi Alex - yes I did, and I have sent a reply now :-)
All the best, Barnaby
Hello, I have sent one email. I don't know if you have answered. I have problem with the migration of the menus. I have sent to you the credentials of the web site. Can you answer here?
Best regards
Alex
Good morning Alex,
Thank you for your email! I did receive it last night, but I wasn't in the office :-) I will send a reply right away, please let me know if you don't receive it
All the best, Barnaby
Hi Barnaby,
I sent your an mail a week ago regarding StageIT and it did not move all files to production from dev. The message included access to the site.
I have not heard back (checked spam) and wonder if you got the message?
Best, Jan
Hi Jan,
Thank you for your message. I replied on 26th of April, but I will resend my email again. If you still don't receive it, please let me know an alternative email address :-)
All the best, Barnaby
Hi
How many domains can we use StageIt Standard Edition on?
Thanks
Tyler
Hi Tyler,
Thank you for your message. You are free to install StageIt on all your systems, you don't need a separate license for each one
All the best, Barnaby Dixon
Hello, I tried to upgrade a web site from Joomla 1.5 to 3.6, but the menus are not uploaded; also the menu tables don't appear in the select list. I have sent you one email.
If the problem is not quikly resolvible please refund me.
Best regards
Alex
Good morning Alex,
I sent you an email last night within 10 minutes of receiving your email.
Perhaps you did not receive my email? The issue is likely that your original menu data is not standard Joomla 1.5, but I offered to take a look for you to see what is happening.
Here's what I wrote...
Good evening Alex,
Thank you for your email.
Please send me a login and the data for migration, and I will check out what is happening for you
Thanks & all the best,
Barnaby Dixon
Hi again,
Thank you for the login and data. I have found the problem. The menu table is not in fact included in the original data set. The original data seems to stop at the table jos_js_res_hits
I would suspect this is a table containing stats or logs,and contains a huge number of rows. During data export this can create memory issues and prevent the rest of the database from being exported properly.
So the way forward is to re-export your data and include all the Jos tables except this one. You can do this with phpmyadmin,or if you like I can do this for you.
I hope that helps. All the best, Barnaby Dixon
Hi Alex,
I am not sure if you are getting my emails so I am writing this on the comments board too.
Thank you for your email - I am glad the migration has worked for you now.
If I can help further in any way please just let me know.
All the best,
Barnaby Dixon
Good Day ,
I made a backup of the file via datasafe pro for joomla 1.5 and using migrateme to upgrade but it keeps saying that the file is not a valid 1.5 database. Can you assist?
Hi there Risha,
You would get this message if the database contains tables from a non-Joomla 1.5 system. For example, if you have tables in the data set that relate to Joomla 2.5 you would get this message.
Could you send me a login to the Joomla 1.5 and the Joomla 3 systems and I will see what is happening for you?
Thanks & all the best - Barnaby Dixon
Hi,
Thank you for the product, I recently emailed you for a support issue, whenever I do an import of a sql file I receive a blank dialog box with no way to continue the process.
Hi there
The issue here is that the database is too large to import to your server - so the upload is timing out before it sends a response back to MigrateMe.
The way forward is to rename your database to insert.sql.gz and then upload it with FTP to /administrator/components/com_migrateme/insert.sql.gz
Then if you reopen MigrateMe it should allow you to continue the migration.
All the best, Barnaby Dixon
Hi, Barnaby.
I sent an email to you through the form and haven't yet received a response. In the email I included details of an error that I'm getting when I try to run the Migration via MigrateMe Plus. When you get a chance, I'd love your assistance.
Regards,
Eric
Hi there Eric
Thank you for getting in touch. I'm sorry - I didn't get an email from you, and have checked carefully. Could you try re-emailing me please ... support at php-web-design , or retry the contact form? Thank you!
Barnaby
Hi Eric,
I received your email and sent a rather long reply. This bounced from your email server. I didn't attach anything, so I'm not sure why it bounced.
Do you have an alternative email address I could reply to you at?
Sorry... we seem to be having communication troubles!
Barnaby
Hi Barnaby.
I submitted a form yesterday about getting your help with my Uncle's website somemagneticislandplants.com.au .
Hoping you are able to assist getting the upgrade to work this weekend.
Thanks
Neil
Hi Neil - thanks - I have sent a reply privately. Your site is migrated and looking good!
All the best, Barnaby Dixon
Does this product support sites using the K2 component?
The site is Joomla 2.5, wanting to migrate to 3.6.
Thanks,
Chris
Hi there Chris
Thank you for getting in touch.
Yes, MigrateMe Plus supports K2.
The way forward is to install MigrateMe Plus, and run the full migration. Then, install the latest Joomla 3 compatible version of K2 on the new Joomla 3 system.
All the best, Barnaby Dixon
Hi Barnaby,
I did not get a response to my issue request, so I'll repost here:
We're trying to do an update from 1.6.6 to 3.5.1 or 3.6.2.I wanted to test it with a local backup of the site with xampp. At 90% the migration stops and I get the following error in a popup:
Error response:
Fatal error: Call to undefined method JDatabaseMySQLi::quoteName() in C:\xampp\htdocs\cms\mmp_upgrade\administrator\components\com_admin\script.php on line 64
Is this related to the sandbox environment, or is there something wrong with our installation?
Regards,
Tobias
Hi Tobias
Thank you for getting in touch this way. I have replied to all your emails and have now sent 5 emails in total. Please check your spam folders, or provide an alternative email address for me to contact you.
Thanks & all the best, Barnaby Dixon
Hi
Are you able to confirm if Docman from joomlatools.com migrates sucessfully with Migrate Me Plus?
Also does Docman continue to work after using Stage It?
Docman has specific requirements for Staging:
"The HTTP_REFERER header (https://en.wikipedia.org/wiki/HTTP_referer) needs to be present in the $_SERVER super global (http://php.net/manual/en/reserved.variables.server.php) in PHP.
This header is required by our framework to mitigate CSRF attacks. Without it our framework will block POST requests. For more details see the OWASP recommendations (which we follow in our framework): https://www.owasp.org"
Hoping you are able to confirm if your extensions will be compatible with this?
Thanks
Neil
Hi there
Thank you for getting in touch.
Yes, Docman does migrate successfully with MigrateMe Plus. The way to migrate is as normal: first run the migration, then install the latest Joomla 3 compatible version of Docman on the Joomla 3 system.
The HTTP_REFERRER header is a system setting, and your configuration will not be affected by the staging environment, or by StageIt.
I hope that helps. If you have any further questions just let me know.
All the best, Barnaby Dixon
Hi, sent a support request early this morning. After trying to upgrade a v3.2.7 using your migration tool for the first time using this tool. It has errored on the database I believe looking at the log file. Loads of database error logs basically. Also with a white screen trying to log into the converted/migrated version so obviously not worked.
Sent you the relevant details (FTP and Admin access)
Look forward to hearing back from you
Thanks
Hi Craig,
Thank you for getting in touch. I have received your information and will get back to you ASAP.
All the best, Barnaby Dixon
Hello,
I have a customer who have an old joomla 1.5, and I want to upgrade to joomla 3.5 , but I don't find where to download your migrateme extension, how can I do it?
Could you help me?
Thanks
Hi Carles,
Thank you for your question.
To download MigrateMe, please purchase it on this page: https://www.php-web-design.com/Joomla-Components/migrate-me-professional-joomla-3-0-migration.html
All the best, Barnaby Dixon
Hi.
Did you see my email?
I have sent you a couple, regarding a server timeout while migrating.
Regards, Lars.
Hi Lars,
Yes - I have replied several times, on the 24th and the 29th of May, within a few hours of receiving your mails.
Please check your spam folder, but if you can't find my emails please let me know a different email address to use. It's strange because my past emails (from the 6th - 9th May) seemed to reach you well.
All the best, Barnaby Dixon
Execelent :-) Yes, they were located in the spam folder, for unknown reasons ;-)
I have now corrected that. Im trying to upload the big files via FTP right now.
Lars :-)
Great stuff, thank you for your update Lars. I hope all goes smoothly now
All the best, Barnaby
Hi Barnaby,
This is a pre-sales question. I think your extension is the solution I have been looking for to migrate from 2.5 to 3.x. I have one extension not compatible w/3.x but I have uploaded another to replace it. The bigger issue may be that the current template is not 3.x compatible. I prefer to keep the simple layout and work on design once stable on 3.x.
I believe the simple Protostar template is default in 3.x, but obviously the right version is not in 2.5. The template would suffice until I had time to work on design and layout w/a more robust template style.
How is this situation best handled?
Thanks in advance,
Daniel
